Important security notice
Some guests have received fake messages via WhatsApp, SMS and email that quote real booking details and ask for a payment or card details. These relate to a security incident at RMS, a booking system provider used by many accommodation businesses, including ours.
Your booking is confirmed and you don't need to do anything.
Do not click links, pay, or reply if a message:
We will only ever contact you or request payment from:
Email: [email protected]
SMS: +61 493 288 622
Not sure? Contact us directly on +61 2 6297 1122 or [email protected] and we'll confirm whether it's genuine.
If you've already paid or shared card details in response to a suspicious message, contact your bank immediately.
